Terms and Conditions

Please read these Terms and Conditions carefully before using the M. Natesa Chettiar Textiles website or making a purchase. By accessing our website, browsing our collections, or placing an order, you agree to these terms.

1. Introduction

Welcome to M. Natesa Chettiar Textiles. These Terms and Conditions govern your use of our website, online shopping services, and related offerings.

Throughout these terms, “we,” “our,” and “us” refer to M. Natesa Chettiar Textiles, while “you” and “your” refer to visitors and customers using our website.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not misuse our website, attempt unauthorized access, interfere with its functionality, or engage in activities that could harm our business or other users.

You are responsible for providing accurate information when creating an account, placing an order, or contacting our team.

3. Products and Pricing

We offer sarees and women’s ethnic wear through our online store and physical showroom.

  • We make reasonable efforts to display product images, colours, descriptions, and prices accurately.

  • Actual colours may vary slightly depending on lighting, photography, and screen settings.

  • Traditional handwoven textiles may feature minor variations that reflect their craftsmanship.

  • Product prices, availability, and applicable offers are subject to change.

  • Any applicable taxes and delivery charges will be displayed during checkout, as appropriate.

We reserve the right to correct genuine listing errors and to communicate with customers regarding affected orders.

4. Orders and Payment

Placing an order constitutes a purchase request. Orders are subject to confirmation, product availability, and successful payment where applicable.

We accept the payment methods displayed on our website at checkout. Customers must provide accurate billing, delivery, and contact details.

If an order cannot be fulfilled, we will contact the customer regarding the next steps and any applicable refund.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated during checkout or through our customer support team.

Delivery timelines may vary depending on the destination, product availability, courier operations, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number. Applicable shipping charges will be communicated before an order is completed.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our published Shipping, Returns and Refund Policy.

Eligibility may depend on the product, its condition, the reason for the request, and the applicable policy.

Customers should retain the original packaging, product tags, invoice, and other relevant purchase details until they are satisfied with their order.

Please contact our customer support team for assistance with a return, exchange, damaged item, or incorrect order.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Whether an order can be cancelled depends on its processing, packing, and dispatch status and our applicable cancellation policy.

If an order has already been dispatched, cancellation may no longer be possible. Any eligible refund will be handled according to the applicable refund policy and law.

8. Intellectual Property

All website content, including text, logos, photographs, graphics, designs, and other materials, is owned by or licensed to M. Natesa Chettiar Textiles, unless otherwise stated.

You may not reproduce, republish, distribute, or commercially use our content without prior permission, except where permitted by applicable law.

9. Customer Conduct

You agree not to use our website for fraudulent purchases, unauthorized transactions, unlawful activities, or attempts to disrupt our services.

We reserve the right to investigate suspected misuse and take appropriate action in accordance with applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, M. Natesa Chettiar Textiles shall not be responsible for indirect or consequential losses arising from website interruptions, delays, or circumstances outside our reasonable control.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer protection rights.

11. Privacy and Personal Information

We collect and process personal information in connection with orders, payments, delivery, customer support, and website operations in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how your information is handled.

12. Changes to These Terms

We may update these Terms and Conditions when our services, business practices, or legal requirements change.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by applicable law.

13. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India.

Disputes will be handled by the competent courts or authorities having jurisdiction under applicable law. Nothing in this section removes any statutory rights or remedies available to consumers.

14. Contact Us

If you have questions about these Terms and Conditions, an order, or our policies, please contact us.

M. Natesa Chettiar Textiles

Pondicherry, India

Email: info@mnatesachettiar.com

Website: https://mnatesachettiar.com/

We will be happy to assist you with your enquiries.