Privacy Policy

M. Natesa Chettiar Textiles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

1. Introduction

This Privacy Policy applies to the website https://mnatesachettiar.com/ and the services offered through it. By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Name, email address, phone number, and delivery address.

  • Order information: Products purchased, order history, billing details, and delivery preferences.

  • Account information: Login and account details if you create an account.

  • Payment information: Payment status and transaction references provided by payment service providers. We do not intend to store full card details on our own systems.

  • Technical information: IP address, browser type, device information, and website usage data.

  • Communications: Messages, enquiries, feedback, and customer support conversations.

We collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.

  • Arrange payments, shipping, delivery, returns, and refunds.

  • Respond to questions and customer support requests.

  • Manage customer accounts and order notifications.

  • Improve website performance, services, and shopping experience.

  • Detect fraud, protect website security, and prevent misuse.

  • Send promotional messages or collection updates where permitted and, when required, with your consent.

  • Meet legal, tax, accounting, and regulatory obligations.

4. Sharing of Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted service providers, such as payment gateways, delivery partners, website hosting providers, analytics services, and customer support tools.

We may also disclose information where required by law, to protect our rights, or to address fraud and security concerns.

Service providers are expected to handle information appropriately and only for authorized purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, and improve performance.

You can manage cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure.

However, no website or electronic transmission method can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized use of your account.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.

Some information may need to be retained to fulfil legal obligations or complete legitimate business processes.

To make a privacy-related request, please contact us using the details below.

9. Third-Party Services and Links

Our website may link to third-party services, including payment providers, courier services, social media platforms, and other websites.

These services may have their own privacy policies and practices. We encourage you to review their policies before sharing information with them.

10. Children's Privacy

Our website is intended for a general audience and is not knowingly designed to collect personal information directly from children without appropriate authorization where required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal requirements change.

The latest version will be published on this page along with the updated revision date. We encourage you to review it periodically.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, please contact:

M. Natesa Chettiar Textiles

Pondicherry, Tamil Nadu, India

Email: info@mnatesachettiar.com

Website: https://mnatesachettiar.com/

Please include sufficient details about your request so we can respond appropriately.