At M.Natesa Chettiar a cloth merchant, we strive to ensure a smooth and transparent shopping experience. We understand that there may be occasions when a customer needs to cancel an order. Please review our cancellation and refund guidelines outlined below:

Order Cancellation by Customer:

Once order placed by the customer cannot be cancelled.

Order Cancellation by M.Natesa Chettiar a cloth merchant:

We reserve the right to cancel any order under the following circumstances:

• Product unavailability or discontinuation.
• Incorrect or incomplete customer information, including shipping address, contact number, or name.
• Suspicious or fraudulent transactions.

Order Cancellation due to unavailability of customer:

If the delivery partner is unable to deliver the package to the mentioned address given by the customer, the following steps can be taken.

• The shipment will be returned to us.
• The customer needs to pay an additional courier charge to have the product redelivered or they can choose to cancel the order by accepting the courier charge , processing fee and handling charges . The remaining amount will be refunded to the customer.
•  The remaining amount will be refunded within 7 working days from the date of cancellation.
•  Refund will be processed via the bank account used during the transaction.

Refund Eligibility

Please note:

• Refunds are applicable in cases where a product is received with a manufacturing defect or damage.
• In such instances, an exchange will be provided in accordance with our Return & Exchange Policy.
• Refunds will not be processed for dissatisfaction with material, size issues, or colour variations.

For any assistance related to cancellations or refunds, customers can contact our support team via:

• 📧 [email protected]
• 📱 WhatsApp: 8072361529